RETURN POLICY & RIGHT OF WITHDRAWAL

RETURN TERMS & CONDITIONS

To be eligible for acceptance and refund, returned items must strictly comply with the following integrity criteria:

  • Intact Security Tag and Labels: Every item is shipped with the brand's original designer tags and an Ex Voto Boutique disposable security seal. Garments must only be tried on without removing, cutting, or tampering with these tags. Returns will under no circumstances be accepted if the security seal is cut, broken, detached, or tampered with.

  • Pristine Condition: Items must not have been worn (other than for the initial sizing trial), washed, ironed, perfumed, or altered in any manner.

  • Footwear & Accessories: The soles of shoes must be entirely free from marks, scratches, or wear. We strictly advise trying footwear only on clean, carpeted surfaces. Original brand boxes, dust bags, spare buttons, authenticity cards, and protective coverings are considered integral parts of the product and must be returned in perfect condition.

  • Underwear & Swimwear: For hygiene and health protection reasons, returns of briefs, intimate apparel, or swimwear tried on directly against the skin or with the protective adhesive hygiene seal removed are strictly prohibited.

RETURN SHIPPING COSTS & CUSTOMS FORMALITIES

  • Return shipping costs and transit responsibility are solely borne by the Customer.

  • It is mandatory to use a trackable and insured courier service (via a reputable express carrier such as DHL, FedEx, or UPS). Ex Voto Boutique is not liable for any lost, stolen, delayed, or damaged return parcels during transit.

  • Sender Responsibility & Tracking: The Customer initiating the return is legally the sender of the shipment. Consequently, tracking the return parcel and directly managing any delays, customs clearances, or documentation requests with the selected carrier is exclusively the Customer's responsibility. Ex Voto Boutique cannot intervene with couriers or customs authorities on behalf of the sender.

  • Returns from Non-EU Countries (Extra-EU): Any import duties, re-importation taxes, or customs clearance fees levied by Italian customs upon the return's re-entry into Italy will be deducted in full from the Customer's refund. Parcels sent with unpaid customs duties billed to the recipient will not be collected.

  • Failed Clearance or Abandonment: Parcels blocked at customs due to the Customer's lack of cooperation or refused clearance will not be processed or refunded. Refunds can only be issued once the parcel has been physically delivered and officially cleared at our Naples boutique.

RETURN PROCEDURE

  1. Return Authorization Request: Within 14 days of receiving your order, please send an email to info@exvotoboutique.com specifying your Order Number, full name, and the item codes you wish to return.

  2. Authorization (RAN): Our Customer Care team will review your request and provide written return instructions.

  3. Packaging: Place the items safely inside the original packaging, ensuring the outer shipping box is securely sealed.

  4. Shipment: Hand the parcel to your designated carrier within 7 days of receiving authorization, addressing it to:

Ex Voto Boutique

Via Carlo Poerio, 18/A

80121 Napoli (NA) – Italy

Phone: +39 081 405822

INSPECTION & REFUND PROCESS

Upon arrival at our boutique in Naples, all items undergo thorough quality control to verify full adherence to the terms stated above.

  • Approved Returns: You will receive a return confirmation email. The refund for the returned items (excluding initial shipping fees) will be processed within 5–7 business days via the same payment method used for the original purchase (Credit Card, PayPal, Klarna, Apple Pay, Bank Transfer). The time required for funds to reflect in your account depends on your payment provider or banking institution.

  • Rejected Returns: If the returned item does not comply with our policy (e.g., tampered security seal, signs of wear, damage, or missing accessories), the return will be rejected and the parcel made available for return shipment at the Customer's expense.

EXCHANGES

We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order on our website.